Mitchell Instruments® Customer Service

Shipping & Delivery

Shipping

All items in stock are dispatched within 1 business day dependent upon when your order is received. If by chance you have an urgent order, please contact us prior to purchase to check delivery times and stock level in order to avoid disappointment. If your item is out of stock at the time of purchase your item will be automatically back ordered for you. We will contact you to advise you of anticipated delivery times. Delivery is normally estimated from 7 to 15 business days. International orders please allow up to 28 working days for delivery. In the unusual event that we are unable to supply your order we will advise you as soon as possible allowing you the opportunity to change your order.


Privacy & Security

Mitchell Instrument Co., Inc.® (MI) is committed to providing a comprehensive website of Test & Measurement, Electrical Safety and other related products. We present this to the general public without requiring any information from any persons who wish to view and use the data, technical specifications, illustrations etc from our site. The information that we do gather in order to serve any persons who order or request more information from us is used for the sole purpose of providing the requested products and services and for keeping the users of our web site up-to-date with current changes, additions, promotions regarding MI services and products.

Information provided by the users of this web site is submitted voluntarily and constitutes permission for MI to collect and use the submitted data including all typed in data, IP addresses, browser type and any other information contained in web server logs. Any and all information obtained by MI through this web site will not be sold, rented or shared with any third party. MI reserves the right to modify this privacy policy at any time. Any changes done will be posted on our site and will replace this existing policy statement.

Any purchases will also enable us to collect information that includes your name, billing address, email, phone number and shipping address. Your payment information will consist of your credit card number. This data constitutes Order Information.


Returns & Replacements

Mitchell Instrument Company makes customer satisfaction our biggest priority. If your purchase from Mitchell Instrument Co. does not meet your expectations, please contact us immediately and we will do everything possible to resolve the problem. Standard stock items can be returned within 30 days of the ship date but must be in original (like new) condition with original packaging and a restock fee may apply. Special order items and items with dated calibration are non cancelable and non returnable.

All returns must have a valid return material authorization (RMA) number that will be provided prior to the return.


Ordering

Ordering can be made directly through this web site, via phone, fax, email or snail mail (USPS). When ordering through this site you can either log in using a username and password or as a guest. Adding products to your cart, viewing and modifying your cart and checking out is designed to be simple and easy. If for any reason you have any trouble please contact our web administrator at 1-888-270-2690 (1-760-744-2690). Ordering via phone, fax, email or regular postal service the information that will be required is the following: Model number and quantity of products needed, billing and shipping addresses and payment information.


Payment, Pricing & Promotions

Payments

We accept Visa, MasterCard, American Express, through our secure server. All credit card numbers and details are encrypted in the software when your order is placed using 128 bit encryption. If you prefer, we can take your order over the telephone using your credit card. We also accept purchase orders from approved accounts. We will also accept personal check or postal order by post but your order will not be dispatched until all payments have been cleared. Please contact us at [email protected] for details of how to make your payment via check.

Pricing

MI will make every attempt to keep prices current within this e-commerce site. We do reserve to right to inform customers who order from this site of any updated prices (if different that what is listed) and get their approval before proceeding with their order.

Promotions

MI from time to time will have promotions and specials. For additional information regarding any on-going sales please call us at 1-888-270-2690 or 1-760-744-2690.


Viewing Orders

When logged in as a user, all orders may be view by clicking on the "My Account" link located near the upper right corner of this site.


Updating Account Information

When logged in as a user, information regarding your profile may be viewed and edited by clicking on the "My Account" link located near the upper right corner of this site.


Contact us
Address:
2875 Scott St. Suite 101, Vista CA, 92081
Call toll free:
Fax toll free:
Hours of operation
Customer service:
Monday - Friday: 6:30 AM to 3:00 PM (PST)
All online orders placed after hours or on the weekend will be processed on the next business day we are open
Warehouse and logistics:
Monday - Friday: 8 AM to 3 PM
Please call to schedule an appointment for any will call pickups to ensure product is in stock and staff is on hand to process order.